Customer Service

“The difference between ‘try’ and ‘triumph’ is a little ‘umph’!”

Bridgford Consultancy believes in delivering exceptional customer service and we train people in the skills and behaviours to do likewise.

Our Customer Service programmes make a difference to organisations in the public, private and not-for-profit sectors. Each learning event is tailored to reflect your customer service policies and standards and the types of customer interactions that are relevant to staff.

We interpret and make relevant terms such as customer relationship management, moments of truth and managing expectations. Participants see the benefits of positive language, problem solving and exceeding expectations.

‘Handling challenging customer situations’ is a course we’re frequently asked for, giving staff confidence and skills to deal with awkward or difficult situations, phone or face to face. People comment on the benefit of learning how to manage their emotions as well as managing situations.

Contact us for

  • Exceptional customer service
  • Telephone customer service
  • Handling challenging customer situations
  • Effective written communications (with customers)
  • Managing for exceptional customer service (for managers)

For front line services – libraries, shops, museums, leisure facilities and historic places – Bridgford Consultancy offers a highly regarded course on ‘Roaming’ or ‘Roving Training’.

It has given me confidence, and reassured me about handling difficult calls. An absolutely fantastic course – truly – it couldn’t have been more help. And Sue was a superb trainer.

Participant on ‘Handling Challenging Phone Calls‘

The course provides many opportunities to bring examples from your own workplace and find practical solutions to take back and apply

Participant on LIEM course