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© Bridgford Consultancy 2006

Customer Service

Customer Service is a specific area of expertise - working with organisations to establish Customer Service Standards and training staff at all levels of organisations.

How can we support you?

Developing Policies, Standards and Performance Measures

If you are working on tailored policies & standards for your organisation, we can help with your Customer Service Charters & Codes of Practice, Complaint Handling Policy, Policy for dealing with aggressive callers and more ....

Training for Managers and Staff

Promoting your policies, standards and performance measures
Managing for exceptional customer service
Providing customer excellence
Telephone Customer Service
Handling difficult customer situations
Complaint handling
Modernising Access
Written communication skills with customers

We tailor our training programmes for each customer. Using relevant case studies and facilitating discussions around topical and relevant issues, our programme will feel very different to an 'off the shelf' course.

Training in-house trainers to deliver your customer service programme

This is a cost-effective way of cascading the training, using a professionally produced training package

Why not have a theme of Customer Service at an away-day or conference.

Bridgford Consultancy will facilitate this for you 'with a difference'! Read more about our approach to facilitation

Click here to see some examples of recent projects

Use Team Coaching to support your Customer Service improvements

Our Customer Service

It is crucial that Bridgford Consultancy role-models excellence in customer service. Our clients tell us they appreciate our listening & understanding, our reliability and attention to detail. We pride ourselves on being flexible so we can find ways of offering you 'added value' on any project.

Wish to talk further? For a free consultation, please contact Diana or Chris
info@bridgfordconsultancy.co.uk

From within the UK, call on 01949 851309 or 01636 677764
From outside the UK, call on +44 949 851309 or +44 636 677764

We look forward to speaking to you soon.

Customer Service